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Certificate IV in Workplace & Business Coaching (10834NAT)

The Open Door Coaching Group Pty Ltd (RTO Provider number 21858)

Essential coaching skills for business coaching and workplace coaching settings. Perfect for new coaches, managers developing coaching skills, or experienced coaches who want their skills recognised.

Through building your coaching toolkit you will be better able to:

  • Ask better questions and start “really” listening – reducing the need to problem solve and reducing the chatter in your head 
  • Coach people through change and to resolve conflict 
  • Encourage feedback and have better conversations 
  • Move from a telling and directing approach to an approach that engages and motivates people 
  • Gain time back through developing and leading your team and building trust through delegating 
  • Build better relationships with your peers, customers, and management 
  • Identify learning styles in others in order to communicate with them better

Assessment requirements

To achieve the qualification you will complete 8 units of competency including 7 core units and 1 elective unit. Our courses have been purposefully designed to accommodate corporate and professional people – busy people who experience the demands of the workplace and the pressure of time. Accordingly, all training, course material completion and face to face activity is conducted in a way that is mindful of an appropriate work/life balance.

To achieve the qualification you will need to: › Complete practical workplace coaching of individuals and/or teams › Attend live training (for face to face courses) › Complete pre-course work › Complete practical coaching workbooks › Complete an MBTI profile for your own self awareness

 Course Structure

The course is run in 8 Units of Competency 

  1. Develop self-awareness, responsibility and accountability in the workplace (NAT10834001)
  2. Develop rapport with individuals and teams in the workplace (NAT10834002)
  3. Coach individuals and teams in the workplace (NAT10834003)
  4. Apply coaching models to workplace scenarios (NAT10834004)
  5. Facilitate individual and team’s vision, values and behaviours in the workplace (NAT10834005)
  6. Lead effective workplace relationships (BSBLDR402)
  7. Show Leadership in the Workplace (BSBMGT401)
  8. Lead and facilitate a team (BSBXTW401)


Module 0 
Introductory workbook This module enables you to develop self-coaching skills, focusing on how to set goals in valuable ways as well as exploring useful coaching tools to achieve those goals. It includes valuable information about the coaching industry and international coaching competencies. This module is an important tool to develop self-awareness and self-reflection skills, setting the foundation to become a valuable coach for others.

Module 1- Introduction to coaching
This module looks at the range of coaching in the workplace and highlights the distinction between what coaching is and what it is not; the dynamic between the Coach, the Coachee (client) and any Stakeholders involved in the relationship; and compares the coaching skill set to other techniques used in the workplace to decide when to be coaching. We discuss the characteristics of a great coach, as well as the framework for successful coaching in the workplace and we introduce you to some basic coaching models

Module 2 - The coaching process
This module looks at the coaching process, including how to identify the need for coaching; ways to invite the coaching conversation; creating the right environment for coaching; finding the focus for the coaching conversation; as well as more coaching models and techniques.

Module 3 - Effective communication in coaching
This module focusses on effective communication in coaching and understanding how we communicate. It includes a detailed look at learning preferences, behavioural styles and personality types and the use of this knowledge in your coaching. We take a look at rapport building, as well as cultural and social sensitivities, and you will review a coaching text of your choice to delve deeper into models, tools, techniques and strategies you can use within your own coaching practice

Module 4 - The full GROW model
This module focusses on the full GROW model in detail, which is the foundation model for your coaching conversations.

Module 5 - Everyday coaching models (Part 1)
This module introduces a variety of coaching models and tools to expand your toolkit beyond the GROW Model. We’ll show you how to choose the right tool in the right situation to ensure your coaching is client-centred and responsive.

Module 6 - Everyday coaching models (Part 2)
This module continues the focus on a variety of coaching models to increase your coaching flexibility. This includes short, sharp models to get people thinking and to get fast results.

Module 7 - Coaching scenarios in the workplace & resistance
This module focuses on a variety of workplace scenarios where obstacles and resistance may be prevalent and how you might approach them using coaching as a strategy. We will also take a look at how to use coaching where work performance may not be at the required level.

Module 8 – Coaching for effective feedback & opening challenging conversations
This module focuses on how to give effective feedback as well as the key concepts that underpin feedback in the workplace. The module highlights challenging conversations in the workplace and how to approach those for effective and positive outcomes. The module offers a feedback script to use and practice for those times where an effective feedback conversation needs to occur, and key coaching questions to ask before, during and after the conversation

Module 9 – Values, attitudes & beliefs
One of the most valuable modules in the Certificate IV program, This module focusses on the relationship between values, beliefs, attitudes and results. The module provides tools to coach and explore values, beliefs and attitudes, and changes in behaviour that lead to achieving desired outcomes. The module provides tools to elicit values that influence decision making and beliefs that are either supporting or holding back the achievement of goals. This will be some of the highest impact coaching you can do!

    Module 10 – Coaching through conflict
    Conflict in the workplace needs to be managed effectively and in specific ways, and this module introduces specific coaching tools to address conflict scenarios in the workplace. This module addresses coaching through conflict in detail by analyzing the key sources of conflict (including communication, values, beliefs, attitudes, meaning, change, competition and mood) and how to find the higher purpose to coach through

    Module 11 – Coaching through change
    This module focusses on coaching through change in the workplace. It introduces coaching tools to address and embrace change in the workplace, as well as overcoming resistance to change. This module also offers the opportunity to define, reflect and review your own change case study.

    Module 12 – Strengths-based coaching
    This module focusses on identifying and leveraging strengths for high performance in the workplace. We use the Strengthscope™ as a coaching tool; focus on the definition of strengths-based coaching in the workplace; the difference between strengths and job competencies; the benefits of utilising strengths in coaching; and how to coach people to their strengths in order to achieve an uplift in performance across all areas of work.

    Module 13 – Authentic leadership
    This module focusses on leadership in your organisation, your leadership values and vision, important leadership qualities and the role of leadership in decision making. The module also includes building relationships and networks; reflecting on how we currently build trust and demonstrate authentic leadership; and the role of coaching practice as part of our personal leadership style.

    Module 14 – High-performance team coaching
    This is a detailed module focusing on valuable tools and approaches to create and sustain high-performing teams. The module introduces a survey to ascertain how your team is performing and focusses on learning a coaching approach for teams, utilising a variety of coaching models and tools, to support the characteristics of a high-performing team. The module provides the opportunity to create your own case study, putting your own ideas into action to create a high performing team. It also allows learning and reflection on team communication and feedback, drawing knowledge learnt about learning preferences and behavioural styles from module 3. There is a section focused to coaching toxic teams, as well as looking at team work plans for successful outcomes.

    Coaching demonstration recordings

    The Certificate IV in Workplace and Business Coaching requires you to complete four (4) coaching demonstrations, using a variety of coaching models and tools from the program.
    You must complete and pass all four demonstrations as part of your assessment. If you are completing a face to face program, providing you complete all face to face days and coaching practices and have been observed by the course facilitator, you will only need to submit ONE coaching demonstration at the end of your course work. If you are completing the program online, you will be required to complete and submit four (4) recordings for assessment. You will be given feedback by your course facilitator or online assessor for all demonstrations