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Student Course Guide

Frontier Institute of Technology (RTO 21244)
CHC52015 Diploma of Community Services

Course Information

Who is this course designed for?

The nationally recognised CHC52015 Diploma of Community Services reflects the roles of community services, case management and social housing workers involved in the managing, co- ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Possible job titles include:

  • Community and Personal Service Worker
  • Assessor
  • Case coordinator
  • Case worker or manager
  • Client service assessor
  • Community services worker
  • Community worker
  • Coordinator
  • Coordinator family services
  • Early intervention worker
  • Family support worker
  • Group facilitator / coordinator
  • Pastoral care counsellor / manager
  • Program coordinator or manager
  • Senior youth officer / chaplain
  • Social welfare worker
  • Support facilitator
  • Welfare worker

Employability Skills

  • Case management
  • Family violence support
  • Problem-solving
  • Child protection
  • Refugee and general migrant settlement
  • Housing support

Course structure

The students enrolled in CHC52015 Diploma of Community Services are required to complete 16 units of competency as listed below:

Core Units

  • CHCCCS007 Develop and implement service programs
  • CHCCOM003 Develop workplace communication strategies
  • CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
  • CHCDIV003 Manage and promote diversity
  • CHCLEG003 Manage legal and ethical compliance
  • CHCMGT005 Facilitate workplace debriefing and support processes
  • CHCPRP003 Reflect on and improve own professional practice
  • HLTWHS004 Manage work health and safety

Elective Units

  • BSBADM502 Manage meetings
  • BSBPMG522 Undertake project work
  • BSBWOR501 Manage personal work priorities and professional development
  • BSBWOR502 Lead and manage team effectiveness
  • CHCCCS004 Assess co-existing needs
  • CHCCSM004 Coordinate complex case requirements
  • CHCCSM005 Develop, facilitate and review all aspects of case management
  • CHCCSM006 Provide case management supervision

Please note that the above electives are meant for structured training. More electives are available for RPL students, which are detailed at www.frontier.edu.au.

Entry requirements

It is beneficial but not essential for students to have access to a workplace while undertaking this qualification. Applicants must:  

  • Be 18 years or over  
  • Be sufficiently proficient in English (read, write and speak) to be able to work successfully in a highly regulated environment  
  • Have satisfactorily completed a minimum of year 12 or equivalent

Pre-training review (PTR)

A pre-training interview will be conducted with the applicant by a Frontier representative. This interview will help us identify your prior experience, existing knowledge, skills and suitability for the course. The Pre-Training Review will be valuable in determining if additional support and/or reasonable adjustment is required for you to successfully complete the course.

Language, Literacy & Numeracy

Applicants must undertake a language, literacy and numeracy assessment during their induction session, prior to beginning the qualification. Results will be assessed on an individual level by the assessor. Depending upon the level of support required for the language, literacy or numeracy, alternative training and assessment methods may be used or the learners will be recommended to pursue the Foundation Skills program, which will help them fulfil the LLN gap and achieve the qualification.

Delivery Method

Frontier Training and Technology offers the following delivery modes for this qualification:

  • Work based + Face to Face Delivery – Face to face delivery involves the delivery of training sessions either one-to-one or group based. Training sessions are conducted on site in the learners’ workplace and training sessions are scheduled according to employer or learner needs.

We expect a minimum total of 3 hour per week for full time trainees. During the pre-training review, the trainers’ visit hours are decided and are reflected in the training plan.

The visit hours are decided upon by mutual agreement between the employer, trainer and the student. To ensure effectiveness of training sessions and encourage student participation, group sizes will be limited to a maximum of 6 participants in the workplace.

Each session will allow enough time for the students to learn the topic, undertake practice opportunities and, where required by learner or employer needs, complete / submit set tasks required for assessment purposes.

  • Self- paced learning – Self-paced learning involves the learner undertaking learning and assessment tasks between face-to-face consultations. The extent of self-paced learning is determined by each individual learner and is communicated through the trainer and assessor.


510 hours delivered over a period of 6 months. The course duration may vary upon learners’ prior experience, knowledge and abilities.

Course Provider

Established in September 2002, Frontier Institute of Technology is a Registered Training Organisation, (provider number 21244). Our courses are delivered across Australia. We offer a range of nationally recognised qualifications from Certificate II to Diploma level across various sectors. We also offer a line of short courses that are continually updated that will help in keeping your skills current.

Our mission

Committed to our duty as a nationally recognised training provider, we want to empower our students with the right blend of topical knowledge, up-to-date skills, and state-of-the-art training.

Our mission is to provide you with quality training and assessment that will get you job-ready with the right skills on completion of the course. With us, you take a step forward in your career. We support our students with care and guidance throughout the training as well as go beyond to ensure you have a great experience with us.

Our values

We are a diverse and inclusive workforce. We are committed to equal opportunities and support the best interests of people in all our engagements. We believe in building a business to inspire, educate, and create opportunities to make a strong community.

Our values include:

  • Pursuing growth and learning
  • Promoting diversity, inclusivity, and equal opportunities in the workforce
  • Never compromise on safety, we genuinely care for the well-being of people.
  • Building an education organisation to inspire, educate and create a strong community

Further Information

How is assessment conducted?

The assessment for each unit of competency will be provided by the trainer when the student is ready for assessment. Evidence for assessment may be gathered over an extended period of time for consistency. The student will complete and submit each assessment task to their instructor based on their agreed assessment timeline. Assessment materials and timelines are flexible.

How long will it take?

Course Duration – 1320 hours delivered over a period of 16 months. The course duration may vary depending on the learners’ prior experience, knowledge and abilities.

Issue of Qualification

Students will receive a nationally recognised qualification when they fulfil the requirements of all the units of competency, including core and elective, in their training plans. The qualification will be issued once all payments have been cleared. Students who have partially completed the units of competency will receive a Statement of Attainment. The certificates will typically be issued within 28 days of request or completion of the training. Student records are managed securely and confidentially. They are available upon request for student perusal.

Credit Transfer

Students who have completed current units from training packages at other institutions will be given recognition on presentation of a verified Transcript, Award or Statement of Attainment.

What can I expect from Frontier Institute of Technology?

  • Experienced, knowledgeable and punctual trainers
  • Quality training materials and excellent student support
  • Scheduled face-to-face training sessions
  • User friendly course materials/manuals
  • Assessment of each module and assistance in gathering evidence
  • Issued nationally recognised training

What is expected from Students?

In order to provide students with the highest level of tuition and delivery, it is expected that students meet the following minimum requirements:

  • Students are expected to attend all scheduled classes. If a student is not available to attend a class for any reason, they are to contact their trainers prior to making any other arrangements.
  • Students are advised to read through the unit manual and practice their knowledge between sessions.
  • Students are advised to apply the skills learned in the training sessions to their work tasks.
  • Please note that should any training material be lost, the replacement cost is $66 per manual.

Cancellations and Refunds

Any fees paid prior to the commencement of a course are refundable upon withdrawal from the course, less the administration charge. If a student withdraws from a course once training has commenced, no refunds are given. Please refer to the fees and refunds policy and procedure on our website at www.frontier.edu.au.


Recognition of Prior Learning (RPL)

What is RPL?

Recognition of Prior Learning (RPL) is an assessment pathway to gain a qualification. Candidates may apply for RPL if they believe they have the skills, knowledge and experience gained through work, training courses and work based training to meet the requirements of the course. The evidence they provide will be assessed against the evidence requirements of one or more units of competency.

Who is this RPL process designed for?

The RPL Assessment process is designed for professionals/employees/workers with adequate currency and capability in the industry relevant to the qualification that they wish to obtain formal certification in. Candidates will use their job experience and previous skills to be assessed against the requirements of the units of competency of the qualification that they wish to obtain formal certification in.

Who is eligible?

To be eligible and for us to consider your RPL application, a candidate must provide the following evidences along with a filled application form:

Minimum 2 years of job experience in the same field, supported by a current CV and other relevant documentation as listed below:

  • CV/Resume
  • Any licenses, if applicable
  • Previously completed qualification certificates and transcripts
  • Overseas qualification and transcripts, if relevant
  • Employer’s letter of employment
  • If the business is owned by the candidate, an ABN registration copy
  • A supervisor’s letter acknowledging your experience in the job and the industry
  • A declaration of a nominated Third Party Supervisor, who will work along with you to support your RPL process. A third party supervisor could be a colleague, a manager or a supervisor at your workplace
  • At least 2 referees

Upon evaluating the evidences submitted, a qualified Trainer & Assessor will contact the candidate. The Trainer and Assessor will provide the candidate with an RPL Initial Evaluation report outlining the next steps they will have to take. If the candidate is dissatisfied with the outcome of the RPL application, there is an appeal option.

Who is eligible to be a Referee and assess your skills and knowledge?

The applicant must provide details of three referees on the application form. One of your referees must be a Supervisor, called the ‘Testimonial Referee’ on the application form, and the other two are called ‘Nominated Referees’, whom your Assessor will contact for a reference check. One of the Nominated Referees should be able to provide you with a ‘Third Party Report’, and they must be in a position to verify the applicant’s skills and knowledge. The referee types are explained in detail below:

Testimonial Referee: ‘Testimonial Referees’ can be the candidate’s employer, supervisors or managers and they should be able to provide the candidate with a testimonial letter declaring that they have known them for more than 1 year and that they have sufficient job experience to meet the qualification requirements. The testimonial must also outline how the qualification will benefit the candidate and the job role at their workplace.

Nominated Referee: There should be two nominated referees, they could be the candidate’s colleagues, supervisors, managers or other relevant people who have worked with the candidate and can assess that their skills and knowledge are relevant to each of the units of competency. The two nominated referees are the ones who will be contacted for a reference check. If necessary, one of the nominated referees will have to provide a detailed Third Party Report for each Unit of Competency.


The Recognition of Prior Learning (RPL) Stages

The RPL process shortens the course's duration, but has its own structure to assess a candidate’s competency against the qualification’s units of competency. There are six stages involved in the RPL process. However, it is upon the Trainer & Assessor’s discretion to determine and select the steps that candidates will need to complete. The more evidence provided by candidates at the beginning of the process, during the 'Initial RPL Self-Assessment, the less steps the RPL process will involve.

The stages involved in the RPL process as key assessment methods include:

Stage 1: Initial Self-Assessment

During this initial stage, the candidate is provided with an 'Initial Self-Assessment' document or link where they are required to select the type of evidence that they can provide for each unit of competency. For each unit of competency, a candidate must provide all mandatory evidences and at least one of the optional evidences listed in the options. The candidate will have to gather the listed evidence and submit them in the next stage: 'Stage 2-Evidence Gathering Assessment'. Upon assessing the candidate’s supplied evidence, a qualified Trainer & Assessor will contact the candidate and will provide them with an ‘RPL Initial Evaluation Report’ outlining the next steps they will have to take. The next five stages are explained in detail below:

Stage 2: Evidence Gathering

In the second stage, the candidate will have to submit their evidence. There are two options that the candidate can use to do that: by mail or by uploading the evidence onto the 'Stage 2: Evidence Gathering Assessment’ template. This stage is a compulsory stage, where every applicant has to submit all the evidences they have listed in 'Stage 1: Initial Self-Assessment'.

Stage 3: Interview

This stage is a compulsory stage for all learners and is conducted towards the end of the RPL Process. At this stage, candidates are required to book a time and date with their trainer and assessor for a one on one interview. The assessor will ask them several questions relevant to the units of competency for the qualification they are undertaking through RPL. If the candidate cannot make time to come and see the trainer and assessor in person, the interview can be conducted through Skype, GoToMeeting or can be held over the phone, whichever is suitable, discussed and agreed upon by both the candidate and the trainer and assessor. The trainer and assessor will record the candidate’s answers in written format on the ‘Stage 5: Interview Questions’ template. The candidate’s personal information is protected by our Privacy Policy and will remain safe and secure. The information will only be used for assessment judgement and might be shared with Government authorities when requested.

Stage 4: Third Party Report 

Stage 4 is applicable to candidates that have failed to submit all mandatory evidences and at least one of the optional evidences listed for each unit of competency. At this stage, the candidate’s third-party supervisor must submit a third-party report using their templates for the units of competency mentioned in the assessor’s ‘RPL Initial Evaluation Report’. Third-party reports can be mailed or uploaded onto the ‘Stage 4: Third- Party Report’ template. The candidate’s supervisor must provide comments for each item on the checklist for each unit of competency. To demonstrate competency in each unit they must outline if the candidate’s performance was valid, current and sufficient.

Stage 5: Written Questions & Answers/Practical Demonstration

Stage 5 will be applicable to candidates that have failed to submit all the mandatory evidences and at least one of the optional evidences listed for each unit of competency. Candidates may be asked to complete Written Q & A relevant to the selected unit of competency lacking sufficient evidence or the assessor may ask candidates to practically demonstrate specific tasks relevant to the unit of competency lacking sufficient evidence. The latter can be done through Skype, GoToMeeting or in person.

Stage 6: Gap Training

Stage 6 will be applicable to candidates that have failed to submit any of the evidences listed for each of the units of competency. At times, this stage might be recommended towards the end of the process if the assessor determines that the gathered evidences have failed to meet the requirements of the unit of competency. At this stage, an applicant must undertake a complete structured training and assessment to gain competency in the unit. Additional charges will apply at this stage. Candidates will be charged $250.00 for each unit of competency.