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Customer Service
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Learning Delivery Mode - Virtual Training

This mode of learning is also known as virtual learning or a virtual classroom. It is similar to face to face training, except you attend via video using Zoom or similar software. You will have structured “classes” to attend virtually.

PD Training
PD Training

Customer Service

Regular price AU $495 AU $495 Unit price per
Including GST

I agree to the InspiringED.com Terms & Conditions .

 Enrolment Guide

Why should I take this course?

Impress your customers every time you interact with them

Customer Service at a glance

Course Summary

This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service to both internal and external customers.

After completing this course participants will be able to:

  • Understand customer diversity
  • Explore the principles of great service
  • Apply critical communication skills
  • Learn lessons from your most difficult customers

Important Information

Award: Certificate of completion
Course Length: 3 hours
Mode: Online
Access Requirements: Internet connection
Prerequisites: None
Start Date: Multiple
Institution: PD Training
Course information

In this fun and exciting professional development course you'll learn to recognise how your attitude impacts your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers, and deliver on your promises.

Lesson 1 - Customer Diversity

  • Cultural diversity and the global customer
  • Generational differences
  • Reflection

Lesson 2 - We choose to serve

  • Customer Empathy
  • Principles of great service
  • Reflection

Lesson 3 - Communication

  • Listening
  • Writing
  • Personal Style
  • Reflection
Course Provider

PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology. So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback, and innovations in best practice.

  • 10 Years as a Global Workplace Learning Leader
  • 6 Years of Delivering Live Online & Hybrid Workshops
  • Over 1,300 Corporate, Government & NFPs Each Year
  • Complete Training Courses Delivered - Live Online
  • Bite-Size Learning
  • Resources for you to use
  • Professional Services & Support
  • Halve your cost or double your value with our Partnerships, Memberships & Subscriptions

Welcome to the best adult learning experience in the industry!

For more information, please visit our website: pdtraining.com.au

Course Availability

25 March 2021

  • Time: 9:00 AM - 12:00 PM AEST
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

19 May 2021

  • Time: 9:00 AM - 12:00 PM AEST
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

23 July 2021

  • Time: 9:00 AM - 12:00 PM AEST
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer
    Further Information

    After You Enrol

    Once you have enrolled for your course, the provider will contact you with the associated credentials to access your course and confirm your course date and time.

    Assessment and Study Requirements

    This short course will not be assessed but will be facilitated by an expert trainer and include interacting with other students during each lesson.

    Cancellations & Refunds

    All cancellations are subject to both the InspiringED.com Terms & Conditions and those of the institution delivering your course.

    • A $250 InspiringED.com administration fee will apply for all cancellations requested after 48 hours of your enrollment.
    • In the event of a cancellation, a full refund/or credit adjustment will be receivable to the client from PD Training ONLY if cancellation is made more than 10 business prior to the agreed date.
    • Where cancellation is between 6-10 business days prior to the course delivery date a 50% refund will be offered to the client.
    • Where cancellation is 5 business days prior to the course delivery date the full payment will be due/forfeited.

    Your enrollment may be cancelled by completing our contact form HERE.

    Testimonials

    Taking the plunge into online study can be daunting. So, don’t just take our word for it, read these encouraging testimonials from past students on how the experience of education has had a profound impact on their life.

     

    "It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our customer support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future." - Siteminder

     

    "The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session." - Independent Schools Victoria

     

    "The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others." - Parliament of Victoria - Department of Parliamentary Services