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Managing Difficult Conversations
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PD Training
PD Training

Managing Difficult Conversations

Regular price AU $495 AU $0 Unit price per
Including GST

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 Enrolment Guide

Why should I take this course?

Develop an understanding of where, when, why and how to conduct difficult conversations

Managing Difficult Conversations at a glance

Course Summary

Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations. 

After completing this course, participants will have learned to: 

  • Predict the results of a conversation
  • Establish the intent of a conversation
  • Identify the desired outcome
  • Manage their body language
  • Speak persuasively
  • Listen actively
  • Use probing techniques
  • Ask the right questions at the right time
  • Establish the purpose of a difficult conversation
  • Create a conversation template
  • Create a personalised action plan
  • Use communication skills to influence and control

Important Information

Award: Certificate of completion
Course Length: 3 hours
Mode: Online
Access Requirements: Internet connection
Prerequisites: None
Start Date: Multiple
Institution: PD Training
Course Information

The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling difficult customers, and team management.

Lesson 1 - Choosing to Have the Conversation

  • Considering the Consequences
  • Establishing Your Frame of Reference
  • Establishing Positive Intent
  • Identifying the Desired Outcome

Lesson 2 - Toolkit for Successful Conversations

  • Managing Your Body Language
  • Speaking Persuasively
  • Active Listening
  • Asking Questions
  • Probing Techniques

Lesson 3 - Framework for Difficult Conversations

  • What’s Your Purpose?
  • Steps for a Difficult Conversation
  • Creating a Conversation Template
Course Provider

PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology. So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback, and innovations in best practice.

  • 10 Years as a Global Workplace Learning Leader
  • 6 Years of Delivering Live Online & Hybrid Workshops
  • Over 1,300 Corporate, Government & NFPs Each Year
  • Complete Training Courses Delivered - Live Online
  • Bite-Size Learning
  • Resources for you to use
  • Professional Services & Support
  • Halve your cost or double your value with our Partnerships, Memberships & Subscriptions

Welcome to the best adult learning experience in the industry!

For more information, please visit our website: pdtraining.com.au

Course Availability 

    15 January 2021

    • Time: 9:00 AM - 12:00 PM AEST
    • Small classes, average 5 people, max 16
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    • Live online interactive session with an expert trainer

    24 February 2021

    • Time: 9:00 AM - 12:00 PM AEST
    • Small classes, average 5 people, max 16
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    • Live online interactive session with an expert trainer

    14 April 2021

    • Time: 9:00 AM - 12:00 PM AEST
    • Small classes, average 5 people, max 16
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    • Live online interactive session with an expert trainer

    11 June 2021

    • Time: 9:00 AM - 12:00 PM AEST
    • Small classes, average 5 people, max 16
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)
    • Live online interactive session with an expert trainer
      Further Information

      After You Enrol

      Once you have enrolled for your course, the provider will contact you with the associated credentials to access your course and confirm your course date and time.

      Assessment and Study Requirements

      This short course will not be assessed but will be facilitated by an expert trainer and include interacting with other students during each lesson.

      Cancellations & Refunds

      All cancellations are subject to both the InspiringED.com Terms & Conditions and those of the institution delivering your course.

      • A $250 InspiringED.com administration fee will apply for all cancellations requested after 48 hours of your enrollment.
      • In the event of a cancellation, a full refund/or credit adjustment will be receivable to the client from PD Training ONLY if cancellation is made more than 10 business prior to the agreed date.
      • Where cancellation is between 6-10 business days prior to the course delivery date a 50% refund will be offered to the client.
      • Where cancellation is 5 business days prior to the course delivery date the full payment will be due/forfeited.

      Your enrollment may be cancelled by completing our contact form HERE.

      Testimonials

      Taking the plunge into online study can be daunting. So, don’t just take our word for it, read these encouraging testimonials from past students on how the experience of education has had a profound impact on their life.

       

      "Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment. I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing. The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct." - Biomedical Technology Services

       

      "Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful. Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads." - Leidos Australia

       

      "The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information." - SA Health